To start your return, please email us your full name, order number, and item(s) you would like to return: firstname.lastname@example.org to receive your return authorization number and instructions.
- Unopened items can be returned for a full refund within 30 days of purchase.
- Opened / Used items can be returned for store credit within 30 days of purchase.
- Gift cards are nonrefundable.
- Sale Items are non-returnable.
- All sampled and trial kits are final sale.
- Final Sale - Non returnable: Zilch, Zitsticka, Hero Cosmetics, The Beauty Chef, Hum Nutrition, Dr Brite teeth whitening, Agent Nateur Supplement, RMS Beauty within probiotic and enzyme products, Teami, face and body tools and sponges, face rollers, water bottles, Grown Alchemist Wellness products, Habit nail polish, false lash glue, false lashes, sample kits, travel size kits, Sale Items, Mystery and Beauty Boxes are final sale.
- If you received a gift with purchase, and choose to make a return, the gift must be included with the return in order to receive a full refund. You will otherwise be charged the full retail value of the gift with purchase if you choose to keep it.
- Cosmetic Bags must be returned unworn, unaltered, unused and in sell able condition for a refund within 7 days of purchase
- Product Defect Issues: Please send photos or a short video within 24hrs of receipt. We will need this to be able to send a replacement if the product is unusable.
Once your return has been received, your refund will be processed within 7 business days of receipt of goods, using the original method of payment for unused items and store credit for used items. Feel free to email us with the tracking info if it has been more than three business days and your tracking info shows that we have received the package.
We only replace items if they are defective or damaged. We require a picture of the damaged item sent to email@example.com within 24 hours of receipt. Please email image of product and delivery box.
At this time, we do not have an exchange program. If you want to exchange an item, you will need to return it for a store credit. Once you receive your store credit you will be able to place a brand-new order for the replacement item(s).
You are responsible for paying the shipping costs when returning any item. Shipping costs from the original purchase are non-refundable. To ensure your item was received properly, we recommend you purchase a tracking number. Item(s) must be confirmed received by the valid tracking confirmation to complete a return.